Return & Refund Policy

Effective Date: 29 July 2025

At InstaCartz, your satisfaction is our priority. If something goes wrong, we're here to make it right. Please read our return and refund policy carefully before placing an order.

✅ Eligibility for Returns

We accept returns only if the product meets one or more of the following conditions:

Reason

Accepted?

Damaged or defective item received

✅ Yes

Wrong product sent

✅ Yes

Item not as described

✅ Yes

Change of mind or dislike

❌ No

Delay in delivery by courier

❌ No (Except for extreme delays > 20 days)

📦 Return Conditions

To qualify for a return:

  • Return request must be raised within 48 hours of delivery
  • Product must be unused and in original packaging
  • Product must be accompanied by a video proof of unboxing (mandatory)
  • Tags, accessories, manuals (if any) must be intact

🔁 Return Process (Step-by-Step)

  1. Contact Us
    Email us at support@instacartz.in or WhatsApp at Click Here with your order number and issue.
  2. Provide Evidence
    Share clear images/video showing the issue (e.g., damage, wrong product).
  3. Approval
    Our team will review and approve/reject the return within 24–48 hours.
  4. Pickup
    If approved, we will initiate a return pickup or ask you to ship the product back.
  5. Refund/Replacement
    After inspection, we will issue a full refund or dispatch a replacement (as per your choice).

💸 Refund Terms

Method of Payment

    Refund Method

   Timeline

UPI/Cards/Wallets

    Original source

   5–7 business days

COD Orders

    Bank Transfer (Details required)

   5–7 business days

🔁 Replacement Policy

If you received a damaged or wrong item, you can opt for a free replacement instead of a refund. Replacements are shipped within 2–3 days of pickup confirmation.

❌ Non-Returnable Items

  • Personal hygiene or intimate items
  • Freebies or giveaways
  • Used or damaged items (by customer)
  • Products without proof of issue

⚠️ Disclaimer

We reserve the right to decline return/refund requests that:

  • Are raised after the deadline
  • Have insufficient proof
  • Appear to be abusive/fraudulent

📞 Still need help?

We’re just a message away:

  • 📧 Email: support@instacartz.in
  • 📲 WhatsApp: Click Here
  • 📸 Instagram: @instacartz

📌 Note: Your cooperation with return procedures helps us serve you better.