Terms & Conditions

Welcome to InstaCartz, your trusted destination for trending and gift-worthy products. By accessing or using [www.instacartz.in], you agree to abide by the terms and conditions laid out here. These terms apply to all users of the site, including browsers, vendors, customers, and merchants.

📌 1. General Overview

  • By using our website and placing an order, you acknowledge that you are at least 18 years of age or using the website under parental supervision.
  • All content on this website, including images, videos, product names, branding, and logos, are the exclusive property of InstaCartz. Unauthorized use or duplication will be considered intellectual property infringement and may result in legal action.
  • We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page for changes.

🛍️ 2. Product Availability & Pricing

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice.
  • Products are subject to availability. If an item becomes unavailable after order placement, we will inform you via email or WhatsApp and issue a full refund.

🧾 3. Order Process

  • Orders are only confirmed once you receive an email and/or SMS confirmation.
  • We do not accept responsibility for errors in shipping information provided by the customer. Please verify all details before submitting your order.
  • Once placed, orders cannot be edited but can be cancelled within 6 hours.

💳 4. Payment Terms

  • We accept payments via:
    • UPI (PhonePe, Google Pay, etc.)
    • Credit/Debit Cards
    • Net Banking
    • Wallets
  • All transactions are processed through secure payment gateways with end-to-end encryption.
  • We offer Cash on Delivery (COD).

🚚 5. Shipping and Delivery

  • We typically process orders within 24–48 business hours.
  • Estimated delivery timeline is 4 to 9 business days, depending on your location.
  • Delays due to logistics, natural disasters, or government restrictions are beyond our control — but we promise to proactively assist you if such cases arise.
  • Tracking information will be shared via email and/or WhatsApp once the order is dispatched.

🔁 6. Cancellations, Returns & Refunds

  • Orders can be cancelled within 6 hours of placing them.
  • Once shipped, cancellations are not accepted.
  • If you receive a damaged, defective, or incorrect product, please refer to our detailed Return & Refund Policy for instructions.
  • Refunds, if approved, are processed within 5–7 working days via the original payment method.

🔐 7. User Privacy & Data Protection

  • We value your privacy. All customer data is securely stored and never sold or shared.
  • For full details, refer to our Privacy Policy page.
  • InstaCartz complies with all relevant Indian data protection laws.

⚖️ 8. Legal Jurisdiction

  • These Terms are governed in accordance with Indian Law.
  • Any disputes arising out of or in connection with this site shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.

📬 9. Contact & Support

If you have any questions about these Terms, or require help with your order:

  • 📱 WhatsApp: [+91 9229601065]
  • 📷 Instagram DM: @instacartz.in
  • 📧 Email: support@instacartz.in

We typically respond within 1–6 hours.

🛡️ Your Trust = Our Responsibility

We want you to shop with full confidence. Every term listed here is designed to protect both you and us, ensuring a transparent and smooth shopping experience.